H O W C A N W E H E L P ?
Neck Right Pro
Intelligent Neck Massager
How does the Neck Right™ Intelligent Neck Massager work?
Multiple kneading massage nodes deliver gentle warmth and electrical pulsations 3 to 5 centimeters below the skin. This results in more blood flow to problem areas and the release of natural pain killers called endorphins.
How do I use it?
To experience the best massage experience, please tie up any hair and remove any necklaces.
We suggest using a wet towel to moisten your skin in advance.Simply place the Neck Right™ around the back of your neck ensuring the electrodes are in contact with your skin, and turn the device on via your remote controller.
Using the controller select different massage modes and adjust the levels of intensity to where is most comfortable for you. We recommend using for 15 minutes each day for best results!
Who is NOT SUITABLE for using Neck Right™
Pregnant women
People with epilepsy: Applying electrodes to the head or neck of people with epilepsy may induce seizures.
People with heart problems.People with a pacemaker or another type of electrical or metal implant.
How do I charge it?
The Neck Right™ devices come with a USB charger that will charge both the device and your remote.
Simply plug it in and then into any USB port.
You will not need to change the battery.
Does it hurt because of the electricity?
The device uses pulses technology so you will feel a mild electric flow and heat sensation, but it wont hurt you.
You can adjust the levels of intensity to where is most comfortable for you.
Will it fall off easily?
It will fit more tightly on your neck than the regular neck massagers.
How do I clean it?
Ensure the power is switched off.
After use my skin is red and irritated, is this normal?
- The massaging time may be too long or the intensity you set is too strong. We recommend using for 15 minutes each day and not exceeding 30 minutes. Intensity should be set at a comfortable level your body can endure.
- The electrode plates are not in contact with your skin properly. Make sure your hair is tied up and any necklaces are removed before use.
- Your neck is dry. Make sure the skin of your neck is well moistened. Before using the massager, we suggest that you moisten your neck with a wet towel in advance.
Why does it automatically turn off while its working?
It will do the same thing when the battery is low and if it is taken off without any operation for 60 seconds.
My Neck Right™ won't turn on, is it broken?
OR
The massager is charging - Do not use it while charging.
Please be sure to hold down the button on the side of the device for up to 10 seconds or until a light appears.
I have started using my Neck Right™ but I cant feel it?
You can adjust it as needed with your remote.
Ensure the skin on the back of your neck is damp enough with water, and the metal electrodes are in full contact with your skin.
Neck Right
Traction Pillow
How does the Neck Right™ Traction Pillow work?
- Acupressure
- Sub-occipital muscle stimulation
- The 3 way system of cervical traction.
This combination causes deep muscles in the neck to reset and return to a relaxed state. Then the system of cervical traction allows compressed discs to open and relax.
When muscles are stressed and contracted they restrict their own blood supply which causes damage and impacts their ability to heal.
When using the Neck Right™ Traction Pillow it causes a release in muscular tension which results in a flood of nutrient rich blood. This then aids in recovery and can reverse damage to the neck area.
How do I use it?
2. Slowly place your back down followed by your neck.
3. Place your arms over your head and stretch out!
4. Feel the massage and relax.
How long should I use it for?
We recommend starting with two 5 minute sessions per day and gradually building up to a continuous 10 minute session.
Does it hurt?
You can expect to feel a nice stretch when in use.
How long until I start experiencing relief?
Our Neck Right™ Traction Pillow will provide instant relief from neck pain and tension. With consistent use you will notice benefits that last a lifetime.
How do I clean it?
Shipping & Handling
What are your shipping times?
For delivery in Australia you can expect to receive your order in 2-7 business days and for international shipping is approximately 12-22 business days.
Your tracking number will be emailed after your order has been processed. If you are unable to locate your tracking details we recommend checking your spam folder.
You can visit our Shipping & Delivery page for more information.
Where are you located?
All domestic orders are shipped from our warehouses in Australia.
International orders are shipped from either our warehouses in Australia or from our warehouses overseas.
Shipping of Pre orders?
Please note after placing an item on Pre-order your order will not be shipped out until the pre-order item(s) arrives in stock, If you have purchased multiple items they will be shipped out once all items are in stock.
I am missing items from my order
Some products in our bundles may be sent separately as different items are supplied by different warehouses.
Once each item has left the warehouse, you will receive a dispatch confirmation email with your carrier and tracking details.
We recommend checking your spam folder as sometimes the emails can end up there.
Returns & Refunds
Can I change or cancel my order?
We are also not able to cancel any orders After they are placed.
What if it is faulty?
If you believe you have received a faulty item please contact us immediately via our Contact Us page.
Of course it goes without saying that we will arrange a speedy replacement for you.
Can I get a refund?
To see if you are eligible for a return or refund please see our full Returns and Refund Policy.