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Neck Right Pro+ 

Intelligent Neck Massager

How does the Neck Right™ Intelligent Neck Massager work?

It works by using a combination of low frequency electrical impulses, consistent heat and TENS (Transcutaneous Electrical Nerve Stimulation) technology. 

 Multiple kneading massage nodes deliver gentle warmth and electrical pulsations 3 to 5 centimeters below the skin. This results in more blood flow to problem areas and the release of natural pain killers called endorphins.

How do I use it?

To experience the best massage experience, please tie up any hair and remove any necklaces. 

We suggest using a wet towel to moisten your skin in advance.Simply place the Neck Right™ around the back of your neck ensuring the electrodes are in contact with your skin, and turn the device on via your remote controller.

Using the controller select different massage modes and adjust the levels of intensity to where is most comfortable for you. We recommend using for 15 minutes each day for best results!

Who is NOT SUITABLE for using Neck Right™

It is safe for most people however we recommend that some groups of people avoid TENS treatment unless a doctor advises its use. 

Pregnant women 

People with epilepsy: Applying electrodes to the head or neck of people with epilepsy may induce seizures. 

People with heart problems.People with a pacemaker or another type of electrical or metal implant.

How do I charge it?

Its easy! 

The Neck Right™ devices come with a USB charger that will charge both the device and your remote.

Simply plug it in and then into any USB port. 

You will not need to change the battery.

Does it hurt because of the electricity?

The rated working voltage is 5V which is far lower than the international safety voltage standard 36V. 

The device uses pulses technology so you will feel a mild electric flow and heat sensation, but it wont hurt you. 

You can adjust the levels of intensity to where is most comfortable for you.

Will it fall off easily?

No, the Neck Right™ Pro devices have an ergonomic “U” shape design suitable for all neck sizes.

It will fit more tightly on your neck than the regular neck massagers.

How do I clean it?

Simply use a disinfectant wipe or damp paper towel and leave to air dry while not in use. 

Ensure the power is switched off.

After use my skin is red and irritated, is this normal?

Although it is normal to experience slight redness after use, any excessive irritation or discomfort can be caused by the following:

- The massaging time may be too long or the intensity you set is too strong. We recommend using for 15 minutes each day and not exceeding 30 minutes. Intensity should be set at a comfortable level your body can endure.

- The electrode plates are not in contact with your skin properly. Make sure your hair is tied up and any necklaces are removed before use.

- Your neck is dry. Make sure the skin of your neck is well moistened. Before using the massager, we suggest that you moisten your neck with a wet towel in advance.

Why does it automatically turn off while its working?

The Neck Right™ Pro devices have a default setting that will automatically turn itself off after 15 minutes of use. 

It will do the same thing when the battery is low and if it is taken off without any operation for 60 seconds.

My Neck Right™ won't turn on, is it broken?

Either it may lack power - When you receive your Neck Right™ device please fully charge it before using. 


The massager is charging - Do not use it while charging.

Please be sure to hold down the button on the side of the device for up to 10 seconds or until a light appears.

I have started using my Neck Right™ but I cant feel it?

The Neck Right™ devices both have adjustable intensity levels. The default intensity setting is the first strength level.

Ensure the skin on the back of your neck is damp enough with water, and the metal electrodes are in full contact with your skin.

Why is the Neck Right Pro+ the only available Neck Massager to purchase?

The Neck Right Pro+™ is our 3rd generation Intelligent Neck Massager. 

The Neck Right Pro has been upgraded after feedback we received from our community. As a brand we make it our mission to always strive for improvement for the benefit of our customers.

For this reason once our massagers have been upgraded we discontinue manufacturing the previous models (generations).

What is the difference between the Neck Right Pro and Neck Right Pro+ ?

Both devices are an Intelligent Neck Massager, however the Neck Right Pro+ has been launched as our latest model. 

 The Neck Right Pro+ is our 3rd generation Intelligent Neck Massager and is therefore a more advanced model compared to our earlier model the Neck Right Pro. 

 The Neck Right Pro+ features the following upgrades: 

 - Infrared Physiotherapy 
 - An additional 2 Massage modes 
 - An additional Level of Intensity
 - Adjustable Heat Settings (High or Low) 
 - Controllable via buttons on the device - no need for a remote 
 - Tighter fit around the neck

Neck Right 

 Traction Pillow

How does the Neck Right™ Traction Pillow work?

Neck Right™ Traction Pillow works by using a combination of:
 - Acupressure
 - Sub-occipital muscle stimulation
 - The 3 way system of cervical traction.

This combination causes deep muscles in the neck to reset and return to a relaxed state. Then the system of cervical traction allows compressed discs to open and relax.

When muscles are stressed and contracted they restrict their own blood supply which causes damage and impacts their ability to heal.

When using the Neck Right™ Traction Pillow it causes a release in muscular tension which results in a flood of nutrient rich blood. This then aids in recovery and can reverse damage to the neck area.

How do I use it?

1. Lay the stretcher on the ground, with the the start of the S facing towards you .

2. Slowly place your back down followed by your neck. 

3. Place your arms over your head and stretch out! 

4. Feel the massage and relax.

How long should I use it for?

We recommend using for a combined total 10 minutes a day.

We recommend starting with two 5 minute sessions per day and gradually building up to a continuous 10 minute session.

Does it hurt?

Absolutely not! 

You can expect to feel a nice stretch when in use.

How long until I start experiencing relief?

Our Neck Right™ Traction Pillow will provide instant relief from neck pain and tension. With consistent use you will notice benefits that last a lifetime.

How do I clean it?

Simply use a disinfectant wipe or damp paper towel and leave to air dry while not in use. 

Shipping & Handling

What are your shipping times?

We offer free worldwide shipping + tracking information on all orders.

For delivery in Australia you can expect to receive your order in 2-7 business days and for international shipping is approximately 12-22 business days.

Your tracking number will be emailed after your order has been processed. If you are unable to locate your tracking details we recommend checking your spam folder.

You can visit our Shipping & Delivery page for more information.

Where are you located?

We are an Australian owned and operated company. 

All domestic orders are shipped from our warehouses in Australia.

International orders are shipped from either our warehouses in Australia or from our warehouses overseas.

Shipping of Pre orders?

For all preorders, please note that the 'dispatch by ...' date is a guide and the items are often shipped before this date and is subject to change.

Please note after placing an item on Pre-order your order will not be shipped out until the pre-order item(s) arrives in stock, If you have purchased multiple items they will be shipped out once all items are in stock.

I haven't received my tracking details

Your order may be a "Pre-order" and is yet to be dispatched. Your estimated dispatch time is highlighted on the product page at the time of purchase.

Once each item has left the warehouse, you will receive a dispatch confirmation email with your carrier and tracking details.

If your order was not a "Pre-order" purchase we recommend checking your spam folder as sometimes the emails can end up there.

I am missing items from my order

Some products in our bundles may be sent separately as different items are supplied by different warehouses. 

Once each item has left the warehouse, you will receive a dispatch confirmation email with your carrier and tracking details.

We recommend checking your spam folder as sometimes the emails can end up there.

Returns & Refunds

Can I change or cancel my order?

Please carefully check your billing and shipping information before you place your order as our dispatch team processes orders quickly and is unable to make changes to orders once they are shipped. 

We are also not able to cancel any orders After they are placed.

What if it is faulty?

If you believe you have received a faulty item please contact us immediately via our Contact Us page.

Of course it goes without saying that we will arrange a speedy replacement for you.

Can I get a refund?

Still have Questions?

For further questions please contact us!

Contact Us 

Customer Service Hours
Monday to Friday 9am - 5pm